Frequently Asked Questions
Everything you need to know about your Jaded London order.
How long will it take for my order to arrive?
Standard UK shipping typically takes 3-5 working days, while international orders can take between 7-14 working days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags still attached to be eligible for a refund.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by country and will be calculated at checkout based on your location.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.
Can I cancel or amend my order after it has been placed?
Because we aim to process orders as quickly as possible, we are generally unable to make changes or cancellations once an order is confirmed. Please double-check your details before completing your purchase.